Services Offered

Comprehensive Spa Consultancy Solutions

I provide comprehensive guidance for spa launches, ensuring every detail aligns with your vision and brand identity.

My pre-opening support includes:

  • Spa Concept Development: Tailored spa concepts designed to reflect your brand’s ethos, market positioning, and target audience preferences. From architectural layout to ambiance planning, I create a concept that resonates with guests.

  • Menu and Treatment Creation: Crafting unique treatment menus, including signature therapies, holistic wellness programs, and seasonal offerings. I research trends, source innovative techniques, and ensure treatments align with your brand values.

  • Brand Partnerships and Product Sourcing: Identifying and negotiating with premium product suppliers and luxury brand partners. I focus on curating high-quality skincare, wellness products, and amenities that elevate the guest experience.

  • Staff Recruitment and Onboarding: Recruiting skilled spa professionals, therapists, and management staff. I design training programs, onboarding schedules, and ensure team alignment with your spa philosophy.

  • Guest Booking Software Implementation: Selection and integration of advanced spa management software. I streamline booking, payments, guest management, and loyalty programs to ensure operational efficiency from day one.

  • Soft Opening Coordination: Planning and executing soft openings with a focus on operational testing, team readiness, and early guest experience feedback. I help identify areas for improvement before the official launch.

My goal is to ensure your spa opens seamlessly, with a polished guest experience and a fully trained, motivated team.

My operational support focuses on maintaining the highest standards of service, efficiency, and financial performance:

  • Full-Scale Management: Hands-on management of daily spa operations, ensuring smooth service delivery, high client satisfaction, and operational consistency.

  • Independent Spa Audits: Comprehensive audits of service quality, staff performance, operational processes, and compliance with industry standards. I provide actionable recommendations for improvement.

  • Standard Operating Procedures (SOPs): Development and documentation of SOPs covering every aspect of spa operations, from treatment protocols to hygiene and safety standards.

  • Brand Standards Development: Establishing clear brand guidelines and operational standards to maintain consistency across multiple locations or service offerings.

  • Budget Forecasting and Cost Control: Detailed financial planning, revenue projections, expense tracking, and cost-control strategies to maximize profitability while maintaining high service quality.

  • Comprehensive Marketing Strategy Support: Assistance in developing marketing campaigns, social media presence, brand storytelling, and promotional activities to attract and retain clientele.
 

My approach ensures your spa not only meets but exceeds industry benchmarks, delivering operational excellence and long-term sustainability.

I help your spa thrive by focusing on team development, guest experience enhancement, and strategic growth planning:

  • Staff Training Programs: Custom-designed training modules for therapists, front-desk staff, and management. Emphasis on skills development, customer service excellence, and brand culture alignment.

  • Signature Treatment Development: Creation of unique, branded treatments that distinguish your spa in a competitive market. I combine innovation with proven techniques to deliver exceptional results.

  • Guest Experience Enhancement: Analysis and optimisation of the guest journey, from arrival to post-visit follow-up. I implement personalised experiences, loyalty programs, and attention-to-detail protocols that delight clients.

  • Coaching for Spa Therapists and Team Leaders: One-on-one mentoring and group coaching sessions to develop leadership skills, motivate staff, and foster a culture of continuous improvement.

  • Strategic Growth Planning: Long-term development strategies, including new service launches, expansion planning, and innovative wellness program integration.
 

Whether you seek one-off consultations to address specific challenges or long-term project support over 3+ months, I provide bespoke solutions tailored to your spa’s unique needs.

My mission is to empower your team, enhance the guest experience, and drive sustainable growth through operational excellence and strategic planning.