Packages

Choose your spa package

Pre-Opening Guidance

Launch your spa with five-star polish and flawless execution.

The scope includes a comprehensive range of pre-opening services within the full menu, prioritizing the most impactful tasks:

  • Pre-Opening Direction
  • Standard of Procedure manual
  • Staff training
  • Recruitment plans & support
  • Guest experience curation
  • Marketing and promotional strategies
  • Brand-fit menu and treatment design
  • Financial planning and budgeting
  • Vendor governance and training
  • Risk assessments and contingency plans
  • Schedule of Pre-Opening Supplies
  • Booking system readiness ensuring a smooth opening & maximises revenues from day one.

(The full pre-opening menu is available upon request)

Completion time 12 weeks

Executive Performance Audits

  • Unlock your spa’s full potential with expert-led performance insights.
  • Thorough evaluation of guest service, sales strategy, and presentation
  • Financial and operational diagnostics to identify profit opportunities
  • KPI benchmarking against luxury hospitality standards
  • Strategic refinement of USPs, signature treatments, and guest experience
  • Clear, actionable reporting to drive measurable improvements
  • Completion time: 10 days

Strategic Renovation & Rebranding Audits

  • Transform and refresh with clear, brand-aligned guidance
  • Vision-driven consulting for renovations, extensions, and repositioning
  • Brand-led concept design and guest journey planning
  • Roadmaps balancing innovation, ROI, and brand integrity
  • Detailed briefs for design partners to translate strategy into spaces
  • Simple alignment tools to bring teams together and work intelligently
  • Market analysis (SWOT) to identify emerging trends, strengths, weaknesses, opportunities, threats as well as customer preferences
  • Completion time: 14 days

Interim Leadership Excellence

Interim spa leadership delivered by a proven consultant or selected expert.

Is your management in the midst of a transition? Start with a professional assessment of your spa, that includes interim cover, enabling you to make informed hiring decisions with confidence

  • Ensure smooth operations with trusted spa management during transitions.
  • Guidance to maintain standards and support teams
  • Hands-on team, budget, and guest satisfaction management
  • Transparent executive reporting with focus on risk and growth
  • Structured knowledge transfer and tailored coaching
  • Access to specialist network under consultancy oversight

Completion time: 12 – 24 weeks (typical engagement; can be extended or shortened)

Elite Reception & Therapist Training

  • Elevate your frontline team to embody your luxury brand.
  • Prestige guest engagement, professional treatment protocols, and upsell mastery
  • Custom training programs for spas with non-specialist managers
  • Focus on increasing retail conversions and service excellence
  • Partner program workshops with associated brand representatives
  • In depth training sessions to build the bridge between reception and therapist teams, to ensure harmony and synchronisation.

Completion time: 12 days

                        General rates

  • Day rate dependant on location.
  • Travel expenses cover additional if required.
  • Monthly options available upon consultation.
  • Retainer fee determined based on scope required.